At THE BASEMENT CLUB (FZE) , we strive for complete customer satisfaction. However, in case of any remote chance of not being happy with your purchase, here’s how our return and refund process works:
Return Eligibility
Items must be returned within 7 days of delivery
The product must be in its original condition, unworn, unwashed, and with all tags attached.
The item must be in its original packaging with proof of purchase.
Non-Returnable Items
Items marked final sale.
Undergarments for hygiene reason
Worn, washed, or damaged items that are not in their original condition.
Refund Process
Once we receive and inspect your return, we will notify you via email
If approved, a refund will be processed within 5-7 business days to the original payment method.
If rejected due to non-compliance with the return policy, the item will be sent back at the customer’s expense.
Exchange Policy
We offer exchanges for sizing issues.
If the requested item is out of stock, we will issue a store credit or a refund.
Return Shipping
Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
We recommend using a trackable shipping service to ensure the safe return of your item.
Cancellation Policy
At THE BASEMENT CLUB (FZE) , we strive to deliver high-quality products that meet your expectations. To maintain efficiency and fairness for all customers, we have a strict no-cancellation policy once an order has been placed.
No Cancellations
Orders cannot be canceled once they have been confirmed.
If you’ve had a change of mind, don’t worry—you can always return the product after receiving it, provided it meets our Return Policy conditions.
