At THE BASEMENT CLUB (FZE) , we strive for complete customer satisfaction. However, in case of any remote chance of not being happy with your purchase, here’s how our return and refund process works:
Return Eligibility
- Items must be returned within 7 days of delivery
- The product must be in its original condition, unworn, unwashed, and with all tags attached.
- The item must be in its original packaging with proof of purchase.
Non-Returnable Items
- Items marked final sale.
- Undergarments for hygiene reason
- Worn, washed, or damaged items that are not in their original condition.
Refund Process
- Once we receive and inspect your return, we will notify you via email
- If approved, a refund will be processed within 5-7 business days to the original payment method.
- If rejected due to non-compliance with the return policy, the item will be sent back at the customer’s expense.
Exchange Policy
- We offer exchanges for sizing issues.
- If the requested item is out of stock, we will issue a store credit or a refund.
Return Shipping
- Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Cancellation Policy
At THE BASEMENT CLUB (FZE) , we strive to deliver high-quality products that meet your expectations. To maintain efficiency and fairness for all customers, we have a strict no-cancellation policy once an order has been placed.
No Cancellations
- Orders cannot be canceled once they have been confirmed.
- If you’ve had a change of mind, don’t worry—you can always return the product after receiving it, provided it meets our Return Policy conditions.