At THE BASEMENT CLUB (FZE) , we strive for complete customer satisfaction. However, in case of any remote chance of not being happy with your purchase, here’s how our return and refund process works:

Return Eligibility 

• Items must be returned within 7 days of delivery
• The product must be in its original condition, unworn, unwashed, and with all tags attached.
• The item must be in its original packaging with proof of purchase.

Non-Returnable Items 

• Items marked final sale.
• Undergarments for hygiene reason
• Worn, washed, or damaged items that are not in their original condition.

Refund Process 

• Once we receive and inspect your return, we will notify you via email
• If approved, a refund will be processed within 5-7 business days to the original payment method.
• If rejected due to non-compliance with the return policy, the item will be sent back at the customer’s expense.

Exchange Policy 

• We offer exchanges for sizing issues.
• If the requested item is out of stock, we will issue a store credit or a refund.

Return Shipping 

• Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
• We recommend using a trackable shipping service to ensure the safe return of your item.

Cancellation Policy

At THE BASEMENT CLUB (FZE) , we strive to deliver high-quality products that meet your expectations. To maintain efficiency and fairness for all customers, we have a strict no-cancellation policy once an order has been placed.

No Cancellations

• Orders cannot be canceled once they have been confirmed.
• If you’ve had a change of mind, don’t worry—you can always return the product after receiving it, provided it meets our Return Policy conditions.