At The Basement Club, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website and shop with us. We believe in complete transparency regarding how your data is handled and ensure that your personal information is treated with the utmost care and security.

Information We Collect: When you visit our website or make a purchase, we may collect various types of information to enhance your shopping experience. This includes:

• Personal Information: Your name, email address, phone number, shipping and billing addresses, and payment details.
• Account Information: If you create an account, we store your login credentials
• Purchase History: We track your orders and preferences to improve our product recommendations and customer service.
• Device and Browsing Information: We may collect data such as your IP address, browser type, operating system, and browsing behavior on our website.
• Communication Data: Any interactions you have with us, including customer support inquiries, emails, and feedback.

How We Use Your Information: We collect this data to enhance your experience with The Basement Club. Your information is used for the following purposes:

• Order Processing: Ensuring a smooth transaction, including payment processing, shipping, and handling returns or exchanges.
• Customer Support: Providing assistance with orders, inquiries, and resolving issues
• Marketing & Promotions: Sending you updates about new products, exclusive offers, and brand-related news (only if you opt in).
• Personalized Experience: Recommending products and tailoring content based on your preferences and shopping behavior.
• Website Optimization: Analyzing user behavior to improve website functionality, user experience, and security measures.
• Legal Compliance: Complying with applicable laws and regulations to prevent fraud and unauthorized transactions.

Data Protection We take stringent measures to ensure your personal data is safeguarded against unauthorized access, loss, alteration, or misuse. Our security practices include:

• Encryption & Secure Transactions: Payment details are processed securely using industry-standard encryption technology.
• Limited Access: Only authorized personnel have access to sensitive customer

• Regular Security Audits: Our systems undergo routine checks to ensure they meet the highest security standards.
• User Account Security: We recommend strong passwords and secure login practices to protect your account.

Third-Party Services To ensure efficient operations, we may share your data with trusted third parties, including:

• Payment Processors: For secure transactions and fraud
• Shipping & Delivery Partners: To fulfill your orders
• Marketing & Analytics Providers: To enhance your shopping experience and provide relevant offers.
• Legal & Compliance Authorities: When required by law to ensure adherence to

We ensure that these third-party services comply with strict data protection guidelines and do not misuse your personal information.

Your Rights: We respect your rights regarding your personal data and provide options for you to control how your information is used:

• Access & Update: You can review and update your personal details at any time by logging into your account.
• Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in our emails.
• Request Data Deletion: If you wish to have your personal data removed from our systems, you may contact us to initiate the process.
• Restrict Data Processing: You have the right to limit how your data is used under certain circumstances.

For any privacy-related concerns or requests, please reach out to our customer support team via email (contact@thebasementclub.ae)l or through our website’s contact form.